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Customer Service Division

At PIONEER, we truly believe that a home is more than square metres — it is a unique space where meaningful moments are created, where you relax, work and find inspiration. That is why managing your property is not just about processes and reports, but about attention to detail, respect for every resident’s time, and a commitment to constant improvement. We continually enhance our services so that you always feel confident and at ease. We understand how important it is for every issue to be resolved quickly, transparently and without delay.
17 000+

families living
in PIONEER apartments

20+

years of successful experience
in real estate

1 million

sq. m of property
under management

32

residential buildings
in service

Projects

HIGH LIFE
Premium Residential Complex
Paveletskaya metro station
LIFE Kutuzovsky
Residential Area
Kuntsevskaya metro station
LIFE VARSHAVSKAYA
Business Residential Complex
Varshavskaya metro station
Cultural heritage site
LIFE-BOTANCAL Garden 2
Infrastructure
Botanichesky Sad metro station
LIFE Botanical Garden
Residential Area
Botanichesky Sad metro station

What makes our
service unique?

Efficiency and Quality
We've removed barriers and streamlined processes to resolve any issue as quickly and efficiently as possible, without unnecessary fuss or tedious waiting.

The PIONEER app already contains all the necessary services, and you can order them in just a couple of clicks.
Personalized Approach
Your needs are our top priority. We support you in solving any problems and issues: from everyday concerns to fulfilling your special requests.

We'll accept your package and meet the courier, arrange access for guests and staff, forward your request to the team, and notify you when everything is ready.
Technology
and Security
Modern digital tools, smart systems, and well-thought-out infrastructure help save your time and make life truly comfortable and safe.

The high level of service in our homes is the result of the use of technology, process automation, and strict adherence to service standards.
Events You Choose
We listen to your wishes and create a cultural program.

This is how a unique, private community is born, where everyone finds an event to suit their taste. Here, the space is filled with a genuine sense of home, where you are understood instantly.

Mobile App

Our mobile app is your personal assistant.It provides instant access to the Customer Service Division, a full catalogue of services, your payment history and important news.

  • Submit requests for maintenance or expert consultations
  • Order entry passes for guests, trusted visitors, taxis or delivery services
  • Report meter readings, pay utility bills and top up your account
  • Request additional household or concierge services
RuStore
App Store

Contacts

Customer Service Division
+7 (495) 212-10-60
home@pioneer.ru
PIONEER offers a new standard of service. Your home is more than walls — it is care, attention and peace of mind.

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